> ## Documentation Index
> Fetch the complete documentation index at: https://help.formsdeck.com/llms.txt
> Use this file to discover all available pages before exploring further.

# What is FormsDeck

> Learn how FormsDeck works

FormsDeck WhatsApp form is an online web form that allows users to enter data and submit the data to a predefined WhatsApp number.

**Step 1:** The user fills and submits the form

<img width="300" noZoom src="https://mintcdn.com/formsdeck/yo3esWrp833ttRsT/images/general/step1.png?fit=max&auto=format&n=yo3esWrp833ttRsT&q=85&s=c8ac39ff6e1251214e013a7a0873be3b" data-path="images/general/step1.png" />

**Step 2:** Data sent to WhatsApp

<img width="300" noZoom src="https://mintcdn.com/formsdeck/yo3esWrp833ttRsT/images/general/step2.png?fit=max&auto=format&n=yo3esWrp833ttRsT&q=85&s=657514c6136d2515618ab272514dd7fb" data-path="images/general/step2.png" />

**Step 3:** Begin the chat with Customer

<img width="300" noZoom src="https://mintcdn.com/formsdeck/yo3esWrp833ttRsT/images/general/step3.png?fit=max&auto=format&n=yo3esWrp833ttRsT&q=85&s=a620e34120eeaa96b1a25455e9262e2f" data-path="images/general/step3.png" />

<Info>
  Here is a demo of a WhatsApp form made using FormsDeck 👉 [Demo](https://app.formsdeck.com/demo)
</Info>

## How does this work?

Create your WhatsApp form using [FormsDeck](https://formsdeck.com) by signing up for an account and crafting your form. Provide the WhatsApp number where you’d like to receive the data. Share the form’s link with your customers. Once submitted, the form responses will be delivered as chat messages from the customer’s WhatsApp number.

These chat messages are sent through the WhatsApp API. The data will be routed to the appropriate app, depending on the user’s device. If the customer submits the form via their mobile device, the API will send the data to the WhatsApp mobile app. On the other hand, if they are using a laptop or desktop, the API will route the data to the WhatsApp web app.